The Gathering

forum
It is currently 19 Jun 2019, 03:02

All times are UTC + 1 hour




Post new topic Reply to topic  [ 5 posts ] 
Author Message
PostPosted: 09 Oct 2007, 21:34 
Offline
Pathfinder (newbie)
Pathfinder (newbie)

Joined: 09 Oct 2007, 21:25
Posts: 1
Hi. I was wondering if anyone else from the USA tried to order from the webshop and it never went all the way through after the paypal option?

This keeps happening to me time after time. I am ordering the girlie tee + 2CD + 2DVD. I go through all the filling out and get to the option for paypal. Then I put in my Credit info and it never goes through.

Is this the webshop or the paypal that's screwing me up?

Someone pllleeeeeeaaase help!! I want these items soooooo bad!

Thanks, Jenny


Top
 Profile  
Reply with quote  
PostPosted: 09 Oct 2007, 23:13 
Offline
King for a day
King for a day

Joined: 29 Oct 2001, 01:00
Posts: 534
Location: Berlin
I hope the following info can help you a little bit.

Quote:
PAYPAL PAYERS READ THIS: You will be now sent to the paypal website to complete your payment.
IMPORTANT: When using Paypal to send us your payment, you MUST click on Return to Merchant once you've seen your Paypal receipt. If you forget to do this, you will send your payment but will not have processed your order in our webshop. This means we will receive your payment but you will not receive your order confirmation. Further, as we won't know what you ordered, we won't be able to ship your products.

If you cart is still full when you have finished to pay, you encountered a problem while ordering. Please contact us
You can also check your Account Order History. If your order appears here, no problem, no order history? contact us!
At last, we send order confirmation by email that looks like this. If you haven't received this email, your order is not processed in our system! Contact us.


Perhaps it would better to login again and send an eMail via the contact us
option left down below.

Greetz
Holger


Last edited by Holger on 09 Oct 2007, 23:54, edited 1 time in total.

Top
 Profile  
Reply with quote  
PostPosted: 09 Oct 2007, 23:53 
Offline
moderator
moderator
User avatar

Joined: 12 Oct 2001, 01:00
Posts: 6683
Location: Deventer!!! [NL]
NO PM TO ME ABOUT WEBSHOP PROBLEMS!!!
I might be in charge of setting up this shop but the band is running it.... I do not do anything unless the band contacts me.

The ONLY option: Use the Contact form on the webshop for this kind of issues.

_________________
Maybe i'm paranoid, yeah that's my problem
You almost have to be when you look like me


Top
 Profile  
Reply with quote  
PostPosted: 20 Feb 2008, 13:07 
Offline
Third chance
Third chance
User avatar

Joined: 22 Feb 2005, 14:50
Posts: 148
Location: Canberra, Australia
Hi Jenny,

It's extremely important that once you fill out the payment details in PayPal, you select the option to return to the TG webshop to complete the transaction. If you just close the window once it says that the payment details are confirmed (as I did), confirmation of payment doesn't seem to get back to the TG webshop If you are lucky, you might be able to reopen the page in your web browser's history to complete the transaction.


Top
 Profile  
Reply with quote  
PostPosted: 20 Feb 2008, 17:46 
Offline
moderator
moderator
User avatar

Joined: 12 Oct 2001, 01:00
Posts: 6683
Location: Deventer!!! [NL]
This issue has been solved for a long time ;)

_________________
Maybe i'm paranoid, yeah that's my problem
You almost have to be when you look like me


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group