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PostPosted: 26 Mar 2009, 01:31 
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Joined: 19 Oct 2001, 01:00
Posts: 1985
Location: Mexico City, Mexico
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Hi everyone!

First a big thanks to all of you who preordered something from The West Pole!! We must say the response was huge in after the start of the presales!!

It came to our attention that we have a bug with people who paid via paypal. Don't worry nothing to do with the payment itself! Your order might still be on "pending" but that's only cause we have huge amounts of orders and payment to check. (if paypal informed you the payment was suceesful, then we should flag your order as paid very soon ;))

The issue concerns people who have an address split on 2 lines. We're investigating the bug but we ask everyone who paid via paypal and have 2 lines on their address to check their order confirmation (email and in your account) and check your address is complete.

If your address is incomplete, please reply to this email with your FULL address as well as your customer ID and Order ID. We will make sure that the 2nd address line is added to your invoice and packing slip, so you can enjoy listening to the West Pole without post delays!

We're sorry for the inconvenience caused. Please do not hesitate to contact us if you need more details.

Regards,
the Gathering webshop


Hola, sé que no todos hablan inglés o no lo entienden totalmente, así que les comento un asuntillo con la webshop: si han hecho preorder de The West Pole se les está pidiendo que entren a su cuenta de la tienda y verifiquen que sus datos de envío están completos, parece que en algunos casos se pierde la segunda línea de la dirección quedando incompleta. Resulta que este bicho solamente ocurre al sincronizar las cuentas de paypal con la dirección que tienen registrada en la tienda online de TG, así que para evitar que haya retrasos con las pre-orders les sugiero que revisen que sus datos estén correctos y completos. Sabemos lo ansiosos que están de recibir sus paquetes, así que este sencillo proceso le ayudará a los encargados de los envíos mandar sus órdenes sin contratiempos.

Si tienen dudas sobre este asunto pueden contactarme por mensaje privado para hacerle llegar sus inquietudes a Burn.
Saludos!

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PostPosted: 26 Mar 2009, 17:30 
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Joined: 19 Mar 2007, 23:37
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alguien no ha hecho preorder???

ayer entre y son 22 euros de envio, alguien quiere compartir ese costo?


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PostPosted: 14 Apr 2009, 18:22 
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Joined: 27 Feb 2006, 23:05
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mak wrote:
alguien no ha hecho preorder???

ayer entre y son 22 euros de envio, alguien quiere compartir ese costo?



Hey, yo me apunto si aun no has hecho tu preorder.
Te dejo mi phone: 12267572.
Slds.


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PostPosted: 15 Apr 2009, 17:36 
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hey, le faltan dos numeritos a tu teléfono. ¿alguien mas se apunta al "late preorder"?


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PostPosted: 15 Apr 2009, 17:48 
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mak wrote:
hey, le faltan dos numeritos a tu teléfono. ¿alguien mas se apunta al "late preorder"?

Ahi te va: (55)1226 7572 es de la oficina.


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